Hello Jo-Diaz02.
Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and
please do no fixing on your own or running of scanners unless requested by a helper.
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Download
ComboFix and Save it to your Desktop.
* IMPORTANT !!! Save Combo-Fix.exe to your Desktop
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- Disable your AntiVirus and AntiSpyware applications, usually via a right-click on the System Tray icon. They may otherwise interfere with our tools.
- Get help here
- Please see this for help with disabling VirusScan >> http://img.photobucket.com/albums/v6...ee_disable.gif
- Double-click on Combo-Fix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on
Yes to continue scanning for malware.
Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply.
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