Hi Emily
Don't worry about disabling Antivirus Pro - we want to get rid of that.
Please
delete the version of combofix you have just now - we'll need to try it a different way.
Please download ComboFix from here - - >
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
**Note: It is important that it is saved directly to your desktop**
Referring to the images below
When saving the file, you
must rename the file as
Combo-Fix.exe
1. Close any open browsers and
physically disconnect from the Internet.
2.
You MUST disable your AntiVirus and AntiSpyware applications - please read this thread as a guide. They may otherwise interfere with our tools and interrupt the cleansing process.
NOTE: ComboFix will disconnect your system from the Internet - do not attempt to re-connect until it has finshed scanning.
- Double click on combofix.exe & follow the prompts.
- When finished, it will produce a report for you.
- Please post the log C:\ComboFix.txt for further review.
Do not mouseclick combofix's window whilst it's running. This may cause it to stall.
** If there is no internet connection when Combofix has completely finished then
manually restart your computer to restore the connection. **