Ried

Hello Phylster29,

You currently have 2 Anti Virus programs installed. I realize you likely installed another AV in an attempt to clean your system, but it is never a good idea to have more than 1 AV installed at a given time. More than 1 Anti Virus will cause conflicts and confusion between the AV programs as well as system instability. Please choose and run only 1 and uninstall the other via the Add/Remove Programs in the Control Panel.

After you've done that, it would be prudent to run an online scan to search for remnants of the infection you said was already removed.

It can take some time, so please be patient and allow it to run it's full course:


Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:

• Close any open programs
  
• Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.

• Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
  
  
  
  
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply