Hello KNewman.
One or more of the identified infections was a backdoor trojan.
This type of infection allows hackers to remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known
clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
Please read this:
How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
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- Go Start > Run then type cmd and click OK
- Type ipconfig /flushdns (that space between g and / is needed)
- Press Enter
- Type ipconfig /renew (that space between g and / is needed)
- Press Enter
- Type exit
- Press Enter
Are you able to connect now?
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