bugisda

Thanks chemist. Yes, I can access internet on the computer now.
I attempted to run RootRepeal twice without success. Both times it never got past the initializing stage of execution; never got to the "Report" tab and "Scan" part. The first time, after waiting a long time, I got a "low on virtual memory" warning, and it shut the program down. Second attempt, I let it go for about 20 minutes and it never got past "initializing". In both cases, the computer was frozen, as I couldn't do anything else (even open the Start menu), so had to shut down manually.
I did notice that while RootReal was trying to open, when I ran the cursor over the internet connection icon in taskbar, there were Asian symbols there...that's not normal. Also, these symbols changed periodically.
When shutting down the first time, several programs which I don't recognize had to be closed; one was called "Busy"; didn't record the rest...sorry.
Any ideas on next step?