You need to pick a problem and let's work on it. You say one doesn't connect and the other only connects through the modem directly?
Let's work that problem first.
- Turn off everything, the modem, router, computer.
- Make sure that the modem is connected to the router's WAN/Internet port, and NOT one of the LAN/Network ports.
- Connect the computer to one of the router's LAN/Network ports.
- Turn on the modem, wait for a steady connect light.
- Turn on the router, wait for two minutes.
- Boot the computer.
When the computer is completely booted, let's see this.
Hold the
Windows key and press
R, then type
CMD (
COMMAND for W98/WME) to open a command prompt:
NOTE: For the items below in
red surrounded with
< >, see comments below for the actual information content, they are value substitutions from the previous command output!
In the command prompt window that opens, type type the following commands one at a time, followed by the
Enter key:
IPCONFIG /ALL
PING <computer_IP_address>
PING <default_gateway_address>
PING <dns_servers>
PING 206.190.60.37
PING yahoo.com
Right click in the command window and choose
Select All, then hit
Enter to copy the contents to the clipboard.
Paste the results in a message here.
<computer_IP_address> - The IP Address of your computer, obtained from the IPCONFIG command above.
<default_gateway_address> - The IP address of the Default Gateway, obtained from the IPCONFIG command above.
<dns_servers> - The IP address of the first (or only) address for DNS Servers, obtained from the IPCONFIG command above.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.