L8ians

first we need to make sure the following:-

->the os of the computer installing the printer
->printer can be connected to the router or can be connected directly to the computre
with the usb.

assuming that it is connected to the computer with usb cable:


can follow the following steps:-

1)first make a note of the computer os
and make sure you download the correct printer driver.

2)turn off the firewall and sscurity software.

3)remove the printer queue and
you can delete printer icons from printer and faxes.

4)connect the printer to the computer using usb cable
the computer should detect the printer.

5)run the printer driver ,if already installed ,
uninstall and reinstalled the driver again

6)while running the driver, we should detect the printer
and should print.