Hello jttim
,
Most tech support for games will push it off; we, as gamers, have to just get used to it!
Go
here, click "Can You Run It". In the drop down find your game, select it, install the ActiveX Control, and report back the results.
Also, when posting the way you have, it helps EVERYONE that might be able to help, to know what your system specifications are; i.e. the video card you are running....
The C++ runtime error, happens for many reasons; try updating your .NET Environment, as well as your C++ redistributable. Those can be found using Microsoft Update, and by going to the M$ website and doing a simple search...
Let us know.....
Sven2157