tetonbob

Ok, thanks....

Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.

It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.

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Spywareguard

Please disable Spywareguard, as it may hinder the removal of some entries. You can re-enable it after you're clean.

• Right click the running icon of Spywareguard located in the system tray
• Go to Menu > File > Exit and confirm the programs close.

S& D Spybot's Tea Timer

While TeaTimer is an excellent tool for the prevention of spyware, it can sometimes prevent our tools from fixing certain things.
Please disable TeaTimer for now until you are clean. TeaTimer can be re-activated once your logs are clean.

• Open Spybot Search & Destroy.
• In the Mode menu click "Advanced mode" if not already selected.
• Choose "Yes" at the Warning prompt.
• Expand the "Tools" menu.
• Click "Resident".
• Uncheck the "Resident "TeaTimer" (Protection of overall system settings) active." box.
• In the File menu click "Exit" to exit Spybot Search & Destroy.
• See this link for a tutorial

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Copy and paste the following into Notepad (don't forget to copy and paste REGEDIT4):

Save the file as "fix.reg". Make sure to save it with the quotes. It should look like this:

Close Notepad.

Double click on the fix.reg file and choose Yes to merge/add it to the registry. You may delete the file afterwards.

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Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:

J2SE Runtime Environment 5.0 Update 9
Java Runtime Environment 1.1
Java(TM) 6 Update 3
Java(TM) 6 Update 4

These are all outdated, and security risks by having them installed still. Unfortunately, Java does not uninstall these older versions when you update, nor tell you that you should. Java(TM) 6 Update 11 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts.

Going forward, Java will overwrite existing installs, so removing older versions should not be required after this.

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Please perform this online scan to help look for remnants

Establish an internet connection & perform an online scan with Firefox or Internet Explorer at Kaspersky Online Scanner

**Note**

To optimize scanning time and produce a more sensible report for review:

• Close any open programs
• Turn off the real time scanner of any existing antivirus program while performing the online scan.

Click Accept, when prompted to download and install the program files and database of malware definitions.

• Click Run at the Security prompt.
• The program will then begin downloading and installing and will also update the database.
• Please be patient as this can take several minutes.
• Once the update is complete, click on Settings. Uncheck Mail databases.
• Next, click on My Computer under the green Scan bar to the left to start the scan.
• Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
• Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
• Click View scan report at the bottom.
• Click the Save Report As... button.
• Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.

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Run a new scan with DDS, and post it's logs. You can download it from here if you need to


Download DDS and save it to your desktop from here or here.
Disable any script blocker, and then double click dds to run the tool.

• When done, DDS will open two (2) logs:
  1. DDS.txt
  2. Attach.txt
• Save both reports to your desktop.

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Please include the following logs in your thread:

• Contents of the DDS.txt posted as text in your reply
• Attach the Attach.txt to your post by clicking the Manage Attachments button under Additonal Options>Attach Files on the composition page. Browse to where you saved the file, and click Upload.