hi.
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Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.
Please stay with me until given the 'all clear' even if symptoms seemingly abate.
Kindly follow my instructions and
please do no fixing on your own or running of scanners unless requested by a helper.
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I am sorry to inform you that one or more of the identified infections is a backdoor trojan.
This allows hackers to remotely control your computer,
steal critical system information and
download and execute files.
If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.
How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
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We will begin with ComboFix.exe. Please visit this webpage for download links, and instructions for running the tool:
http://www.bleepingcomputer.com/comb...o-use-combofix
* You must rename it before saving it. Rename it from Combofix.exe to Combo-fix.exe . Save it to your desktop.
* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix. You can find instructions
HERE.
AVG 8.5
Please open the AVG 8.5 Control Center, by right clicking on the AVG icon on task bar.
- Click on Open AVG Interface.
- Double click on Resident Shield
- Deselect the option to "Enable Resident Shield."
- Save changes, and exit the application.
- To re-enable AVG 8.5 later, please select "Enable Resident Shield" again.
Please include the
C:\ComboFix.txt in your next reply for further review
Mark