hi.
Quote:
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My apologies on my slow reply. I work in California during the week, so I try not to touch my computer on the weekends so I can play with my kid.
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No problem.
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Before beginning the fix, read this post completely. If there's anything that you do not understand, kindly ask your questions before proceeding. Ensure that there aren't any opened browsers when you are carrying out the procedures below. Save the following instructions in Notepad as this webpage would not be available when you're carrying out the fix.
It is IMPORTANT that you don't miss a step & perform everything in the correct order/sequence.
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1. Close any open browsers.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix. You can find instructions
HERE.
3. Open
notepad and copy/paste the text in the quotebox below into it:
Quote:
FILE::
c:\windows\system32\221.tmp
FOLDER::
c:\program files\Coupons
DOMAINS::
REGLOCK::
[HKEY_USERS\S-1-5-21-1454471165-764733703-725345543-1003\Software\Microsoft\Driver Signing]
[HKEY_LOCAL_MACHINE\software\Microsoft\Driver Signing]
REGNULL::
[HKEY_LOCAL_MACHINE\software\Classes\CLSID\{A1146105-B145-D547-791CC80E83BF21B6}\{DC78455E-4161-0768-1856DB98A0FFD8AF}\{619B65F9-9B50-CD99-3F29A63495E25D6C}*]
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Save this as
CFScript.txt, in the same location as ComboFix.exe
Refering to the picture above, drag CFScript into ComboFix.exe
When finished, it shall produce a log for you at
C:\ComboFix.txt which I will require in your next reply.
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Please uninstall the following. Using windows ADD/REMOVE program at the control panel.
Outdated java runtimes: (Older versions have vulnerabilities that malicious sites can use to exploit and infect your system)
Java(TM) 6 Update 2
Java(TM) 6 Update 7
Your Java is out of date.
Java(TM) 6 Update 11 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now. An update should begin; follow the prompts.
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Kaspersky scan
*Close any open programs
*Turn off the real time scanner of any existing antivirus program while performing the online scan. You can find the instructions You can find instructions HERE.
Please do a scan with
Kaspersky Online Scanner
Note: If you are using Windows Vista, open your browser by right-clicking on its icon and select 'Run as administrator' to perform this scan.
Click on the
Accept button and install any components it needs.
- The program will install and then begin downloading the latest definition files.
- After the files have been downloaded on the left side of the page in the Scan section select My Computer
- This will start the program and scan your system.
- The scan will take a while, so be patient and let it run.
- Once the scan is complete, click on View scan report
- Now, click on the Save Report as button.
- Save the file to your desktop.
- Copy and paste that information in your next post.
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Disable any script blocker then double click
dds.scr to run the tool.
- When done, DDS.txt will open.
- Click Yes at the next prompt for Optional Scan.
- Save both reports to your desktop.
Please post the content of
DDS.txt in your next reply.
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How's your computer?
In your reply, please post
C:\combofix.txt
Kaspersky scan result
DDS.txt
Answer to my questions
Mark