CatByte

Hi and Welcome,

NOTE:

• Malware removal is NOT instantaneous, most infections require more than one round to properly eradicate.
• Absence of symptoms does not always mean the job is complete, you can be certain that I will advise you when the computer is clean.
• Kindly follow my instructions in the order posted.
• Please DO NOT run any scans or fix items without my direction.

Please do the following:


Please download ComboFix from Here or Here to your Desktop.
**Note:**In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

1. If you are using Firefox, make sure that your download settings are as follows:

• Tools->Options->Main tab
• Set to "Always ask me where to Save the files".

• During the download, rename Combofix to Combo-Fix as follows:
  
  
  
  
  
  
  
  • It is important you rename Combofix during the download, but not after.
  • Please do not rename Combofix to other names, but only to the one indicated.
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  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
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• Close any open browsers.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

• Press the windows key + R to open a run box
• Copy/paste this command (with quotation marks) "%userprofile%/Desktop/Combo-Fix.exe" /killall into the run box
• Press OK to start ComboFix
• When finished, it will produce a report for you.
• Please post the "C:\Combo-Fix.txt" for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**