Hi and Welcome,
NOTE:- Malware removal is NOT instantaneous, most infections require more than one round to properly eradicate.
- Absence of symptoms does not always mean the job is complete, you can be certain that I will advise you when the computer is clean.
- Kindly follow my instructions in the order posted.
- Please DO NOT run any scans or fix items without my direction.
Please do the following:
STEP #1
Please download
DDS and save it to your
desktop.- Disable any script blocking protection
- Double click dds.pif to run the tool.
- When done, two DDS.txt's will open.
- Save both reports to your desktop.
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Please include the contents of the following in your next reply:
DDS.txt
Attach.txt.
STEP #2
Download GMER Rootkit Scanner from
here or
here.- Extract the contents of the zipped file to desktop.
- Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent .
- If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO, then use the following settings for a more complete scan..
- In the right panel, you will see several boxes that have been checked. Uncheck the following …
- Sections
- IAT/EAT
- Drives/Partition other than Systemdrive (typically C:\)
- Show All (don't miss this one)
- Then click the Scan button & wait for it to finish.
- Once done click on the [Save..] button, and in the File name area, type in "ark.txt" or it will save as a .log file which cannot be uploaded to your post.
- Save it where you can easily find it, such as your desktop and attach it in your next reply.
**Caution**
Rootkit scans often produce false positives. Do NOT take any action on any
"<--- ROOKIT" entries
.