sunmb

Hi Mark. First, you have my deepest gratitude for helping me through this. It is such a noble thing you are doing on this forum...thank you! Now, I have completed the first step, i.e, I have downloaded and renamed combo-fix. I have questions regarding the second step and am unsure whether to pose them here, or on the forum link you have attached regarding disabling spyware programs. Spybot instructions were good, but the Adware instructions didn't seem to correspond with the version I have. Also, no instructions for Malwarebytes or Stinger. For Adaware, Malwarebytes & Stinger, I will try to attach a zip file for the pdf screenshot of the settings page for all 3 programs. Everything that is checked, I simply unchecked and am wondering if that will suffice. As far as the CWshredder, I just removed that. Also wondering if I am supposed to disable my firewall - while you did not mention that, instructions were listed in the other forum and I just wanted to make sure? Microsoft recently updated my computer with some kind of malware tool removal and am wondering if that is something for which I should be concerned? Finally, as far as AV software, what can I say. It used to be protected through my AOL Security Version by McAfee, but they stopped that when they stopped charging for membership and I just never purchased anything. Thanks!