Tech Support Forum - View Single Post - [SOLVED] I have a problem...due to malware(?)

tetonbob · 06-29-2009, 09:05 AM

Well, if you did the ping tests after "I ran msconfig and just unchecked everything in Startup" that sort of negates the purpose of the test. If Norton is included in those items you've disabled at startup, it still might be the cause.

While I realize it can be frustrating to have a machine acting up, being impatient doesn't help matters when dealing with a troubled computer.

The thing to do to isolate what's causing the blockage is to reenable, one by one, those items you've disabled. Reboot after each item is re-enabled, and test connections. When you've added the one item which causes connection to fail, you've found your cause.

About the RAM...you have the bare minimum for effectively running Windows XP with modern applications, 512MB. Norton 360 is very hungry, and will use much of that available RAM.

06-29-2009, 09:05 AM	#6 (permalink)
tetonbob Manager, Security Center, TSF Academy; Analyst, Security Team Join Date: Jan 2005 Location: Transylvania County, North Carolina, USA Posts: 35,673 OS: 2000 Pro; XP Pro; XP Home	Re: I have a problem...due to malware(?) Well, if you did the ping tests after "I ran msconfig and just unchecked everything in Startup" that sort of negates the purpose of the test. If Norton is included in those items you've disabled at startup, it still might be the cause. While I realize it can be frustrating to have a machine acting up, being impatient doesn't help matters when dealing with a troubled computer. The thing to do to isolate what's causing the blockage is to reenable, one by one, those items you've disabled. Reboot after each item is re-enabled, and test connections. When you've added the one item which causes connection to fail, you've found your cause. About the RAM...you have the bare minimum for effectively running Windows XP with modern applications, 512MB. Norton 360 is very hungry, and will use much of that available RAM. __________________ Practice Safe Surfing PC Safety and Security--What Do I Need? Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005 Proud Member of UNITE since 2006 Microsoft MVP - Consumer Security 2009