Tech Support Forum - View Single Post - [SOLVED] Media Player Crashes with Stop 124

jsquareg · 06-29-2009, 07:03 AM

I am running the RC under a dual boot with XP configuration.

When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error and the machines stops. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file.

My on board video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced no better driver.

I am attaching the minidump file that the crash produced. At least I am going to try to. If it doesn't get attached correctly, let me know and I will try again.

Event Viewer shows the following error around the time of the crash:

"The Ati External Event Utility service failed to star due to the following error:

The system cannot find the file specified."

I've no idea whether or not that error has anything to do with it.

Additional points --

1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V.

2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash.

3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes.

4.Media Player will play any music file as wll as movie from a CD.

5.Have tried various, supposedly, updated drivers for the ATI adapter without success.

Has anyone else experienced this problem? Can anyone help me out here?

Thank you very much.

06-29-2009, 07:03 AM	#1 (permalink)
jsquareg Registered User Join Date: Jun 2009 Posts: 3 OS: Windows 7 RC	[SOLVED] Media Player Crashes with Stop 124 I am running the RC under a dual boot with XP configuration. When I try to run Libraries/Videos/Sample Videos/Wildlife.wmv, Windows Media Player, the one provided with the RC, crashes with a BC 124 error and the machines stops. The same thing happens with any .wmv file I try to run so I don't think it is problem with that particular file. My on board video adapter, according to the Device Manager, is a Radeon X1300 with the Microsoft provided driver. Driver Update produced no better driver. I am attaching the minidump file that the crash produced. At least I am going to try to. If it doesn't get attached correctly, let me know and I will try again. Event Viewer shows the following error around the time of the crash: "The Ati External Event Utility service failed to star due to the following error: The system cannot find the file specified." I've no idea whether or not that error has anything to do with it. Additional points -- 1.I have thought about installing a Nvidia video adapter but can find no way to disable the onboard adapter either in BIOS or by a jumper on the MB which is an MSI K9VBM-V. 2.Just to check that I had not installed something that causes this crash, I reinstalled the RC and immediately tried to play a .wmv file. Same crash. 3.This problem is very repeatable. All I have to do is open any .wmv file and it runs for a fraction of a second and then crashes. 4.Media Player will play any music file as wll as movie from a CD. 5.Have tried various, supposedly, updated drivers for the ATI adapter without success. Has anyone else experienced this problem? Can anyone help me out here? Thank you very much.