sunmb

I see some other folks here are having this problem too, but it appears I would have to run some kind of diagnostic first. I am a newbie, so I'm not sure what I need to do. Is it the program called HiJack This? I know I must sound like an idiot in this forum, but that's OK, I accept that. Can you please help. The problem started a few days ago and it has been difficult to even get to a site to help because I keep getting redirected! So, whew, I'm finally here. I ran so many programs, AdAware, SpyBot, Stinger, Malware Bytes, Microsoft tool...nothing can locate it. The only thing I found suspicious was a file called ctfcom.exe, but apparently that was not related. It sounds like a very complicated fix here, but anyone has the patience to explain in layman terms, I'd really appreciate it. Thanks!