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**fishingfox** · 06-28-2009, 09:20 PM

After removing some viruses and trojans from a XP Pro SP3 system, the system is unable to connect to the network or internet.
The network adapter is active shows connected.

List of attempted fixes:
1. I can't ping localhost, system IP or any IP
2. Changed from Static IP to DHCP. Acquired adddress.
3. Uninstalled the network adapter in Device Manager
Shut down
Removed NIC from computer
Restarted Windows
Shut down and reinstalled NIC
` Restarted Windows
Scanned for Hardware changes and reinstalled the drivers
4. Change back to fixed IP
5. netsh int ip reset and netsh winsock reset catalog
6. Disabled XP firewall
7. Checked the Hosts file and added localhost to lmhost file
8. Switched to the onboard 10/100 network adapter.
9. Swapped patch cables
10. changed to different port on switch.
Plus several other things which I have probably forgotten.

Output from various pings, ipconfig, netstat
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Cecilia>ping localhost

Pinging Reception-51642 [127.0.0.1] with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Cecilia>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Reception-51642
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit
Ethernet NIC
Physical Address. . . . . . . . . : 00-06-4F-2E-E0-89
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.0.6
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 205.171.3.65
205.171.2.65

C:\Documents and Settings\Cecilia>ping 192.168.0.6

Pinging 192.168.0.6 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.0.6:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Cecilia>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Documents and Settings\Cecilia>netstat -n

Active Connections

Proto Local Address Foreign Address State

C:\Documents and Settings\Cecilia>

Any assistance will be GREATLY appreciated.

06-28-2009, 09:20 PM	#1 (permalink)
fishingfox I helped the forums. Join Date: Mar 2006 Posts: 13 OS: WinXP	[SOLVED] Unable to ping anything. After removing some viruses and trojans from a XP Pro SP3 system, the system is unable to connect to the network or internet. The network adapter is active shows connected. List of attempted fixes: 1. I can't ping localhost, system IP or any IP 2. Changed from Static IP to DHCP. Acquired adddress. 3. Uninstalled the network adapter in Device Manager Shut down Removed NIC from computer Restarted Windows Shut down and reinstalled NIC ` Restarted Windows Scanned for Hardware changes and reinstalled the drivers 4. Change back to fixed IP 5. netsh int ip reset and netsh winsock reset catalog 6. Disabled XP firewall 7. Checked the Hosts file and added localhost to lmhost file 8. Switched to the onboard 10/100 network adapter. 9. Swapped patch cables 10. changed to different port on switch. Plus several other things which I have probably forgotten. Output from various pings, ipconfig, netstat Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Cecilia>ping localhost Pinging Reception-51642 [127.0.0.1] with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 127.0.0.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Cecilia>ipconfig /all Windows IP Configuration Host Name . . . . . . . . . . . . : Reception-51642 Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No Ethernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit Ethernet NIC Physical Address. . . . . . . . . : 00-06-4F-2E-E0-89 Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.0.6 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.0.1 DNS Servers . . . . . . . . . . . : 205.171.3.65 205.171.2.65 C:\Documents and Settings\Cecilia>ping 192.168.0.6 Pinging 192.168.0.6 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 192.168.0.6: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Cecilia>ping 192.168.0.1 Pinging 192.168.0.1 with 32 bytes of data: Destination host unreachable. Destination host unreachable. Destination host unreachable. Destination host unreachable. Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\Documents and Settings\Cecilia>netstat -n Active Connections Proto Local Address Foreign Address State C:\Documents and Settings\Cecilia> Any assistance will be GREATLY appreciated.