Hello and Welcome to TSF,
Unplug the usb cable, but leave printer on.
Go in add/remove and uninstall the printer driver and software
Look in C: drive, program files for any folder refering to the printer and
delete it.
Look in documents and settings under "your folder and ALL USERS and see if
any folder resides there for the printer also. delete them.
clean disc
clean temp files
reboot pc
Go here for driver and software:
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=3418705
1. install driver and software
2. connect the usb cable when told to by installation
3. reboot pc