Hi,
Please do the following;
Please download
GooredFix and save it to your Desktop.
- Double-click GooredFix.exe on your Desktop to run it.
- Select "2. Fix Goored" by typing 2 and pressing Enter.
- Make sure all instances of Firefox are closed at this point.
- Type Y at the prompt and press Enter again.
A log will open, please
post the contents of that log in your next reply (it can also be found on your desktop, called GooredLog.txt).
Note: If you receive a message saying that GooredFix needs your system to be restarted, please close all applications and reboot your system. Please also allow any registry changes that may be prompted by any of your security programs.
NEXT
Download
TFC to your
desktop- Close any open windows.
- Double click the TFC icon to run the program
- TFC will close all open programs itself in order to run,
- Click the Start button to begin the process.
- Allow TFC to run uninterrupted.
- The program should not take long to finish it's job
- Once its finished it should automatically reboot your machine,
- if it doesn't, manually reboot to ensure a complete clean
NEXT
Open your
Malwarebytes Antimalware program
- Click on the updates tab and choose to update the program.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
Extra Note:If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer, please do so.
NEXT
It's important to run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:
Using Internet Explorer or Firefox, visit
Kaspersky Online Scanner:
1. Click
Accept, when prompted to download and install the program files and database of malware definitions.
2. To optimize scanning time and produce a more sensible report for review:
- Close any open programs
- Turn off the real time scanner of any existing antivirus program while performing the online scan
3. Click
Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.
- Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Click View scan report at the bottom.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply
You can refer to this animation by sundavis.