|
Manager, Security Center, TSF Academy; Analyst, Security Team
Join Date: Jan 2005
Location: Transylvania County, North Carolina, USA
Posts: 35,583
OS: 2000 Pro; XP Pro; XP Home
|
Re: I have a problem...due to malware(?)
It sounds to me like you have a corrupt install of Norton 360. It might be best to uninstall it, run the Norton Removal Tool, and either reinstall, or move to a different AntiVirus. There are several very good free programs available. If that's what you want to try, let me know, and I'll provide more detail.
I don't see any active infection in the logs.
What exactly did Norton find and remove?
I see in your other thread you mention you ran an online scan. Did it find anything, and did you save a log from that scan?
When you say there's no internet in normal mode, do you mean your browsers don't connect? Or no other applications connect either? Email, iTunes, Google Earth, etc...?
Can you open a command prompt in normal mode? Start > Run > type cmd and press Enter
At the prompt, type
ping google.com and then Press Enter.
Report what it says.
Next, type
ping 74.125.45.100 and then Press Enter.
Report back what it says.
__________________
Practice Safe Surfing Because what you don't know, CAN hurt you. Proud Member of ASAP since 2005
Proud Member of UNITE since 2006
|