Tech Support Forum - View Single Post - New HP Printer Crashes older Mac Software

caddisfly · 06-25-2009, 06:09 PM

Thanks for the reply sinclair_tm!

I initially installed the entire HP software package as there was no option on the CD's Installer for a custom install. After uninstalling the package, I just "added a printer" in the Mac preferences window which has the Mac look for the required drivers. I can now print and use Appleworks however, I cannot use the HP scanning software as it is not installed.

I suspect the scanning software to be the culprit as those usually use twain functions (of which I know absolutely nothing about) and that seems to be where PS 7.0 crashes.

Perhaps the scan software is installing something that is not uninstalled when I perform that function????

06-25-2009, 06:09 PM	#3 (permalink)
caddisfly Registered User Join Date: Jun 2009 Posts: 3 OS: Mac OS 10.4.11	Re: New HP Printer Crashes older Mac Software Thanks for the reply sinclair_tm! I initially installed the entire HP software package as there was no option on the CD's Installer for a custom install. After uninstalling the package, I just "added a printer" in the Mac preferences window which has the Mac look for the required drivers. I can now print and use Appleworks however, I cannot use the HP scanning software as it is not installed. I suspect the scanning software to be the culprit as those usually use twain functions (of which I know absolutely nothing about) and that seems to be where PS 7.0 crashes. Perhaps the scan software is installing something that is not uninstalled when I perform that function????