Hello again
Please follow all instructions and in which order they come, if you have any questions, please ask before proceeding. Its important that you follow this through until i give you the all clear.
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P2P
P2P - I see you have P2P software (µTorrent) installed on your machine. We are not here to pass judgment on file-sharing as a concept. However, we will warn you that engaging in this activity and having this kind of software installed on your machine will always make you more susceptible to re-infections. It may be contributing to your current situation. This page will give you further information.
Please note: Even if you are using a "safe" P2P program, it is only the program that is safe. You will be sharing files from uncertified sources, and these are often infected. The bad guys use P2P filesharing as a major conduit to spread their wares and their infections.
References for the risk of these programs are
Here,
Here and
Here.
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Did you set this policy?
Quote:
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"DisableCAD"= 1 (0x1)
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If so, continue on to the next part of the fix(Java Outdated). However, if you did not set it, follow instructions below.
Open notepad and copy/paste the text in the quotebox below:
(don't forget to copy and paste REGEDIT4)
Quote:
REGEDIT4
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"DisableCAD"=-
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Save the file as "Fix.reg". Make sure to save it with the quotes. Choose to "Save type as - All Files"
It should look like this:
Double click on the Fix.reg file and choose Yes to merge/add it to the registry. You may delete the file afterwards.
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JAVA OUTDATED
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version Java components and update.- Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
- Scroll down to where it says "Java Runtime Environment (JRE) 6 Update 14. The Java SE Runtime Environment (JRE) allows end-users to run Java applications."
- Click the "Download" button to the right.
- Select the Windows platform from the dropdown menu.
- Read the License Agreement and then check the box that says: "Accept License Agreement". Click on Continue.The page will refresh.
- Click on the link to download Windows Offline Installation and save the file to your desktop.
- Close any programs you may have running - especially your web browser.
- Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
- Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
- Click the Remove or Change/Remove button.
- Repeat as many times as necessary to remove each Java versions.
- Reboot your computer once all Java components are removed.
- Then from your desktop double-click on jre-6u14-windows-i586-p.exe to install the newest version.
- After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
- On the General tab, under Temporary Internet Files, click the Settings button.
- Next, click on the Delete Files button
- There are two options in the window to clear the cache - Leave BOTH Checked
- Applications and Applets
Trace and Log Files
- Click OK on Delete Temporary Files Window
Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
- Click OK to leave the Temporary Files Window
- Click OK to leave the Java Control Panel.
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Download
ATF-Cleaner by
Atribune to your desktop.
Double-click
ATF Cleaner.exe to open it
Under
Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the
Empty Selected button.
If you have Firefox installed:
Click
Firefox at the top and choose:
Select All
Click the
Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click
NO at the prompt.
If you have
Opera installed:
Click
Opera at the top and choose:
Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click
NO at the prompt.
Click Exit on the Main menu to close the program.
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Establish an internet connection & perform an online scan with Internet Explorer at
Kaspersky Online Scanner
Click
Accept, when prompted to download and install the program files and database of malware definitions.
- Click Run at the Security prompt.
- The program will then begin downloading and installing and will also update the database.
- Please be patient as this can take several minutes.
- Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
- Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
- Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
- Click View scan report at the bottom.
- Click the Save Report As... button.
- Click the Save as Text button to save the file to your desktop so that you may post it in your next reply.
**Note**
This animation will guide you through the process:
To optimize scanning time and produce a more sensible report for review:
- Close any open programs.
- Turn off the real-time scanner of all antivirus or antispyware programs while performing the online scan.
Note for Internet Explorer 7 users: If at any time you have trouble viewing the accept button of the license, click on the Zoom tool located at the bottom right of the IE window and set the zoom to 75%. Once the license is accepted, reset to 100%.
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Logs Required
Kaspersky Scan Report
An update on how your system is running