Hello and Welcome to TSF,
1. Unplug the usb cable, leave printer on
2. add/remove in control panel, uninstall the driver and software
3. reboot pc
4. go here for driver and software:
http://www.usa.canon.com/consumer/co...&modelid=17406
5. install the printer driver
6. connect the usb cable
7. after completion of driver install, reboot pc