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dhsilver · 06-21-2009, 09:51 PM

ok thanks.
It takes a while to respond as the problem is on my son's pc and I have to get him to do this over the phone, give me the info as he has no internet obviously and then post the info here. I appreciate your responses and will get the info as soon as I can.
I have tried to work on his pc as stated in my 1st post and no luck. Now I am doing it at arms length, so it is somewhat cumbersome. I should have this info tomorrow. I know the modem is a motorola sb5101 (as I have the same one) and there is no hard reset that I can find. We have tried to reset it by the reset button and the power cord, but nothing changed. There is no router involved.

06-21-2009, 09:51 PM	#5 (permalink)
dhsilver Registered User Join Date: Jun 2009 Posts: 5 OS: vista	Re: Can't connect to Internet ok thanks. It takes a while to respond as the problem is on my son's pc and I have to get him to do this over the phone, give me the info as he has no internet obviously and then post the info here. I appreciate your responses and will get the info as soon as I can. I have tried to work on his pc as stated in my 1st post and no luck. Now I am doing it at arms length, so it is somewhat cumbersome. I should have this info tomorrow. I know the modem is a motorola sb5101 (as I have the same one) and there is no hard reset that I can find. We have tried to reset it by the reset button and the power cord, but nothing changed. There is no router involved.