Tech Support Forum - View Single Post - Shutdown/hibernate results in memory dump and restart

usasma · 06-20-2009, 05:21 PM

From the performance report first:
- There's an unexplained service stopped error. You'll have to look in Event Viewer to see if the service is listed as being stopped in the Windows Logs...System log files. Also check the Application log files just in case.
This appears to be the service in question:

Code:

Event[7]:
  Log Name: System
  Source: Service Control Manager
  Date: 2009-06-20T13:29:45.000
  Event ID: 7001
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: DaveRuybalXPS
  Description: 
The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: 
The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Check to see if it's disabled, if so enable it.

- Your Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller is disabled. Is this intentional on your part?
- Your Bluetooth peripheral drivers aren't installed (or working). Have you checked Device Manager to see what the reason is?
- Your C: and D: drives are low on free space. If either of them is your recovery partition, then this is normal for that one. But the other(s) should have at least 15% free space (so remove some stuff). This is not likely to be related to your problems - but it will speed up the system a bit.

Dump file analysis to follow (my network is very slow right now). I'll be back in a bit.

06-20-2009, 05:21 PM	#4 (permalink)
usasma Tech Hardware Team Join Date: Apr 2009 Location: Southeastern CT, USA Posts: 1,591 OS: Vista (x64); Win7 (x32 & x64)	Re: Shutdown/hibernate results in memory dump and restart From the performance report first: - There's an unexplained service stopped error. You'll have to look in Event Viewer to see if the service is listed as being stopped in the Windows Logs...System log files. Also check the Application log files just in case. This appears to be the service in question: Code: Event[7]: Log Name: System Source: Service Control Manager Date: 2009-06-20T13:29:45.000 Event ID: 7001 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: DaveRuybalXPS Description: The UPnP Device Host service depends on the SSDP Discovery service which failed to start because of the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it. Check to see if it's disabled, if so enable it. - Your Marvell Yukon 88E8040 PCI-E Fast Ethernet Controller is disabled. Is this intentional on your part? - Your Bluetooth peripheral drivers aren't installed (or working). Have you checked Device Manager to see what the reason is? - Your C: and D: drives are low on free space. If either of them is your recovery partition, then this is normal for that one. But the other(s) should have at least 15% free space (so remove some stuff). This is not likely to be related to your problems - but it will speed up the system a bit. Dump file analysis to follow (my network is very slow right now). I'll be back in a bit. __________________ aka John MVP Windows - Desktop Experience "There are very few problems in life that can't be fixed by the proper application of high explosives" If I haven't replied in 48 hours, please send me a PM. Last edited by usasma; 06-20-2009 at 05:24 PM.