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Re: Shutdown/hibernate results in memory dump and restart
Thanks for the reply usasma!
Here's how it went:
First off, I went to the dell support site and downloaded the Nvidia drivers. I uninstalled the existing nvidia drivers from add/remove programs. It prompted me to restart the computer for the uninstallation to complete, so I selected "yes" to let it continue. Again, it resulted in the same BSOD during the shutdown process. After restarting and logging in, I noticed that Aero effects were missing, so the drivers were definitely gone. Also, I got a pop-up balloon indicating that generic VGA drivers were installed. So I ran the installer for the Nvidia drivers and at the end of the installer it again prompted me to restart the computer, so again I selected "yes" to allow it to continue. Again, it resulted in the BSOD during the shutdown process.
So restarted and logged in again, and tried another shut down that I initiated (separate from installation program) and it resulted in the same BSOD again.
So I figure I'd beat that bush pretty thoroughly at that point and moved on to your second course of action. I have attached 2 zip files, the first containing the output from the tsf_vista_support batch program, and the second contains the perfmon report. Hopefully this get me a little closer to a solution.
Thanks again!
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