Tech Support Forum - View Single Post - Blue Screen of Death while Installing UM175 USB Modem

cknechtel · 06-18-2009, 08:53 PM

I had this same issue with XP SP2, and, thinking it may help (but didn't), SP3. After noticing that the crash occurred while installing the "pseudo" CD-ROM driver, I did the following to work around the issue:

1) Start the PC in safe mode with networking, and once booted, insert the card (the software that the UM175 conflicts with which causes the blue screen is disabled while in this mode).
2) At this point the drivers should have installed correctly, and it may prompt you to reboot...just ignore this message.
3) Browse out to the newly installed "CD-ROM" from My Computer or with Windows Explorer, and copy its contents to your hard drive.
4) Now bring up device manager, expand DVD/CD-ROM Drives, and disable the UM175 CD-ROM.
5) Restart the computer

You should be able to use the card without getting a BSOD now AS LONG AS YOU USE THE SAME USB PORT. If you plug the card into a USB port that you haven't performed the above procedure on, you will get the BSOD. Good news is you can run through the steps for every USB port on your PC! Convenient, huh? I'm sick of companies taking months to fix major software issues...

06-18-2009, 08:53 PM	#16 (permalink)
cknechtel Registered User Join Date: Jun 2009 Posts: 1 OS: Vista SP2	Re: Blue Screen of Death while Installing UM175 USB Modem I had this same issue with XP SP2, and, thinking it may help (but didn't), SP3. After noticing that the crash occurred while installing the "pseudo" CD-ROM driver, I did the following to work around the issue: 1) Start the PC in safe mode with networking, and once booted, insert the card (the software that the UM175 conflicts with which causes the blue screen is disabled while in this mode). 2) At this point the drivers should have installed correctly, and it may prompt you to reboot...just ignore this message. 3) Browse out to the newly installed "CD-ROM" from My Computer or with Windows Explorer, and copy its contents to your hard drive. 4) Now bring up device manager, expand DVD/CD-ROM Drives, and disable the UM175 CD-ROM. 5) Restart the computer You should be able to use the card without getting a BSOD now AS LONG AS YOU USE THE SAME USB PORT. If you plug the card into a USB port that you haven't performed the above procedure on, you will get the BSOD. Good news is you can run through the steps for every USB port on your PC! Convenient, huh? I'm sick of companies taking months to fix major software issues...