I cannot get an internet connection under Normal Mode even though the connection itself is fine. I was wondering if it was maybe due to an infection of some sort, so I decided to run my Norton anti-virus software. However, Norton would not open under Normal Mode. I rebooted in Safe Mode where the internet works and I was able to run Norton Security Scan (which I downloaded online). Norton found a Trojan horse and deleted it, so I thought all was better. I rebooted to Normal Mode, but the internet still doesn't work and Norton still won't open.
My logs are below and attached. Thank you for your assistance!
DDS (Ver_09-05-14.01) - NTFSx86 NETWORK
Run by HP_Owner at 14:14:18.01 on Thu 06/18/2009
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_13
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.503.196 [GMT -4:00]
AV: Norton 360 Premier Edition *On-access scanning enabled* (Updated) {A5F1BC7C-EA33-4247-961C-0217208396C4}
FW: Norton 360 Premier Edition *enabled* {371C0A40-5A0C-4AD2-A6E5-69C02037FBF3}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\HP_Owner\Desktop\dds.scr
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr8/*
http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*
http://www.yahoo.com/ext/search/search.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*
http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = localhost
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*
http://www.yahoo.com
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: DWABrowserHlprObj Class: {2709d830-b643-4e72-9a1e-701cfffcf30c} - c:\windows\system32\dwabho.dll
BHO: NCO 2.0 IE BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\common files\symantec shared\coshared\browser\2.6\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\progra~1\common~1\symant~1\ids\IPSBHO.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: HP view: {b2847e28-5d7d-4deb-8b67-05d28bcf79f5} - c:\program files\hp\digital imaging\bin\HPDTLK02.dll
TB: Show Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\common files\symantec shared\coshared\browser\2.6\CoIEPlg.dll
TB: {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No File
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
IE: Add To HP Organize... - c:\progra~1\hewlet~1\hporga~1\bin/module.main/favorites\ie_add_to.html
IE: E&xport to Microsoft Excel - c:\progra~1\mi1933~1\office11\EXCEL.EXE/3000
IE: {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - c:\program files\aim\aim.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\mi1933~1\office11\REFIEBAR.DLL
Trusted Zone: microsoft.com\office
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cab
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://go.microsoft.com/fwlink/?linkid=39204
DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} - hxxp://www.symantec.com/techsupp/asa/ctrl/LSSupCtl.cab
DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} - c:\program files\yahoo!\common\yinsthelper.dll
DPF: {3451DEDE-631F-421C-8127-FD793AFC6CC8} - hxxp://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
DPF: {3BFFE033-BF43-11D5-A271-00A024A51325} - hxxps://mail01a.shu.edu/iNotes6W.cab
DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} - hxxp://office.microsoft.com/officeupdate/content/opuc3.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www.costcophotocenter.com/CostcoActivia.cab
DPF: {44990200-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} - hxxp://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab
DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab
DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1156367911062
DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} - hxxp://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
DPF: {843EE768-3A97-455C-9076-741BA3AD7B62} - hxxps://accounting.quickbooks.com/c5/v21.129/qboax10.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {9FC5238F-12C4-454F-B1B5-74599A21DE47} - hxxp://community.webshots.com/html/WSPhotoUploader.CAB
DPF: {A8F2B9BD-A6A0-486A-9744-18920D898429} - hxxp://www.sibelius.com/download/software/win/ActiveXPlugin.cab
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_13-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {D77EF652-9A6B-40C8-A4B9-1C0697C6CF41} - hxxp://download.games.yahoo.com/games/web_games/tikgames/pandacraze/gpcontrol.cab
DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} - hxxp://l.yimg.com/jh/games/web_games/popcap/bejeweled2/popcaploader_v6.cab
DPF: {E008A543-CEFB-4559-912F-C27C2B89F13B} - hxxp://mail01a.shu.edu/dwa7W.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://century21.webex.com/client/T23L/training/ieatgpc.cab
DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} - hxxp://chat.msn.com/bin/msnchat45.cab
Notify: igfxcui - igfxsrvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
================= FIREFOX ===================
FF - ProfilePath - c:\docume~1\hp_owner\applic~1\mozilla\firefox\profiles\f9mhow7i.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com
FF - component: c:\program files\mozilla firefox\components\coFFPlgn.dll
FF - plugin: c:\documents and settings\hp_owner\application data\mozilla\firefox\profiles\f9mhow7i.default\extensions\moveplayer@movenetworks.com\platform\winnt_x86-msvc\plugins\npmnqmp071101000055.dll
FF - plugin: c:\progra~1\yahoo!\common\npyaxmpb.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npunagi2.dll
============= SERVICES / DRIVERS ===============
S0 pavboot;pavboot;c:\windows\system32\drivers\pavboot.sys [2009-6-18 28544]
S3 COH_Mon;COH_Mon;c:\windows\system32\drivers\COH_Mon.sys [2008-1-12 23888]
S3 NAVENG;NAVENG;c:\progra~1\common~1\symant~1\virusd~1\20090518.004\NAVENG.SYS [2009-5-18 89104]
S3 NAVEX15;NAVEX15;c:\progra~1\common~1\symant~1\virusd~1\20090518.004\NAVEX15.SYS [2009-5-18 876144]
S4 ccEvtMgr;Symantec Event Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S4 ccSetMgr;Symantec Settings Manager;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S4 LiveUpdate Notice;LiveUpdate Notice;c:\program files\common files\symantec shared\CCSVCHST.EXE [2008-2-18 149352]
S4 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2006-3-4 1245064]
=============== Created Last 30 ================
2009-06-18 09:23 28,544 a------- c:\windows\system32\drivers\pavboot.sys
2009-06-17 10:21 <DIR> --d----- C:\NSS
2009-06-17 10:00 <DIR> --dsh--- c:\documents and settings\hp_owner\PrivacIE
2009-06-17 09:59 <DIR> --dsh--- c:\documents and settings\hp_owner\IETldCache
2009-06-17 09:57 12,800 -c------ c:\windows\system32\dllcache\xpshims.dll
2009-06-17 09:57 246,272 -c------ c:\windows\system32\dllcache\ieproxy.dll
2009-06-17 09:57 <DIR> --d----- c:\windows\ie8updates
2009-06-17 09:55 102,912 -c------ c:\windows\system32\dllcache\iecompat.dll
2009-06-17 09:53 <DIR> -cd-h--- c:\windows\ie8
2009-05-20 19:15 <DIR> --d----- c:\program files\Western Digital
==================== Find3M ====================
2009-05-13 01:15 915,456 a------- c:\windows\system32\wininet.dll
2009-05-07 11:32 345,600 a------- c:\windows\system32\localspl.dll
2009-04-17 08:26 1,847,168 a------- c:\windows\system32\win32k.sys
2009-04-15 10:51 585,216 a------- c:\windows\system32\rpcrt4.dll
2009-01-06 12:49 582 ac------ c:\docume~1\hp_owner\applic~1\wklnhst.dat
2007-04-20 00:20 32 ac---r-- c:\documents and settings\all users\hash.dat
============= FINISH: 14:15:08.14 ===============