Ok first thing to do here Download the uninstall tool:
http://welcome.solutions.brother.com...dlid=dlf002701
Note: there are directions on how to do it near bottom of page.
After your finished running it, reboot pc.
Go here for the driver and software:
http://welcome.solutions.brother.com...dlid=dlf002310
1. unplug the printer usb cable from the pc
2. leave printer on
3. install driver and software
4. connect the usb cable when the installation program tells you to, if it doesnt
then do this, turn off pc and connect it to the pc.
5. reboot pc or turn on pc.
6. test your printer for any problems now.