Tech Support Forum - View Single Post - FACEOFF: Kaspersky Internet Security 2009 vs Norton 360 Version 3.0?

**jcgriff2** · 06-14-2009, 12:38 PM

Hi -

I would not recommend either product or anything similar for Vista or Windows 7.

I have found that 3rd party firewalls block local NET BIOS ports which then interferes with Vista system services causing some to malfunction. This leads to app crashes (like the blue circle spinning on a fading white Internet Explorer / Windows Explorer background and the phrase "not responding" - this is an application (app) hang, which becomes an app crash. Then you see the WERCON (Problem Reports & Solutions) screen come up & request permission to send crash data to Microsoft.

Not to long after the above described events occur. . . you will be seeking either my assistance or help from another for the infamous Blue Screen of Death (BSOD).

One way to prove this to you - install the Internet Security product of your choice. As the days go by, keep and eye on WERCON and the Event Viewer. Look specifically for app hangs/ crashes that involve ntdll.dll and contain an exception code = 0xc0000005 - a memory access violation. While these two are far from mutually exclusive, the 0xc...5 exception is the more common one found in the remnants of the mess caused by these firewalls. You may also see the "sister" error code to the 0xc0000005 exception -- error code 0x80070005.

WERCON - Problem Reports & Solutions -
START | wercon | View Problem History - 2x-click on line item for additional info

Event Viewer -
START | eventvwr.msc - view "Windows Logs -- Application" - Look for red X errors

Here are some reference threads -
- McAfee & Zone Alarm - http://www.techsupportforum.com/micr...-end-task.html

- My own - Symantec Endpoint - http://www.techsupportforum.com/micr...ton+0xc0000005

- Norton - NIS - http://www.techsupportforum.com/micr...ease-help.html

I do not have any issues with the anti-virus products of Norton, McAfee, Kaspersky, etc... However, my personal preference is the Windows Firewall, Windows Defender, The Malicious Software Removal Tool and ESET NOD32 anti-virus. I supplement this setup with on-line scans (when necessary), like Trend Micro HouseCall, Norton, Kaspersky and others.

Regards. . .

jcgriff2

.

06-14-2009, 12:38 PM	#5 (permalink)
jcgriff2 Moderator, Microsoft Supp Join Date: Sep 2007 Location: The Great State of New Jersey - away from the gross corruption of the Riverside County, CA, SO office. SHAMEFUL ! Posts: 10,123 OS: Windows 7, Vista Ultimate My System	Re: FACEOFF: Kaspersky Internet Security 2009 vs Norton 360 Version 3.0? Hi - I would not recommend either product or anything similar for Vista or Windows 7. I have found that 3rd party firewalls block local NET BIOS ports which then interferes with Vista system services causing some to malfunction. This leads to app crashes (like the blue circle spinning on a fading white Internet Explorer / Windows Explorer background and the phrase "not responding" - this is an application (app) hang, which becomes an app crash. Then you see the WERCON (Problem Reports & Solutions) screen come up & request permission to send crash data to Microsoft. Not to long after the above described events occur. . . you will be seeking either my assistance or help from another for the infamous Blue Screen of Death (BSOD). One way to prove this to you - install the Internet Security product of your choice. As the days go by, keep and eye on WERCON and the Event Viewer. Look specifically for app hangs/ crashes that involve ntdll.dll and contain an exception code = 0xc0000005 - a memory access violation. While these two are far from mutually exclusive, the 0xc...5 exception is the more common one found in the remnants of the mess caused by these firewalls. You may also see the "sister" error code to the 0xc0000005 exception -- error code 0x80070005. WERCON - Problem Reports & Solutions - START \| wercon \| View Problem History - 2x-click on line item for additional info Event Viewer - START \| eventvwr.msc - view "Windows Logs -- Application" - Look for red X errors Here are some reference threads - - McAfee & Zone Alarm - http://www.techsupportforum.com/micr...-end-task.html - My own - Symantec Endpoint - http://www.techsupportforum.com/micr...ton+0xc0000005 - Norton - NIS - http://www.techsupportforum.com/micr...ease-help.html I do not have any issues with the anti-virus products of Norton, McAfee, Kaspersky, etc... However, my personal preference is the Windows Firewall, Windows Defender, The Malicious Software Removal Tool and ESET NOD32 anti-virus. I supplement this setup with on-line scans (when necessary), like Trend Micro HouseCall, Norton, Kaspersky and others. Regards. . . jcgriff2 . __________________ . . . . . . . . BSOD Posting Instructions B Expecting a reply and waiting > 36 hours ? Send a PM to me containing a link to your thread Glad to be home in the Great State of New Jersey ! ! Last edited by jcgriff2; 06-14-2009 at 12:43 PM.