Tech Support Forum - View Single Post - NEED HELP! dvd/cd-rom drives matshita uj-831Da

Riskyone101 · 06-13-2009, 05:33 PM

Hello and Welcome to TSF,

1. Close all open programs
2. Click on Start, Run, and type REGEDIT and press Enter
3. Click on the plus signs (+) next to the following folders

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

UpperFilters
LowerFilters
UpperFilters.bak
LowerFilters.bak

5. If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

06-13-2009, 05:33 PM	#2 (permalink)
Riskyone101 Tech Hardware Team Join Date: Oct 2008 Location: Chicago, IL. Posts: 3,706 OS: XP Pro SP3, MCE 2005 sp3, Vista Ultimate SP2, Windows 7 Ultimate My System	Re: NEED HELP! dvd/cd-rom drives matshita uj-831Da Hello and Welcome to TSF, 1. Close all open programs 2. Click on Start, Run, and type REGEDIT and press Enter 3. Click on the plus signs (+) next to the following folders HKEY_LOCAL_MACHINE SYSTEM CurrentControlSet Control Class {4D36E965-E325-11CE-BFC1-08002BE10318} 4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column. UpperFilters LowerFilters UpperFilters.bak LowerFilters.bak 5. If any of the above keys shown in step 4 are listed, right-click on them and choose Delete 6) After deleting the keys, close the Registry Editor 7) Reboot your computer __________________