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NOTE:- Malware removal is NOT instantaneous.
- Most infections require more than one round to properly eradicate.
- Absence of symptoms does not always mean the job is complete.
- You can be certain that I will advise you when the computer is clean.
- Kindly follow my instructions in the order posted.
- Please resist the urge to run further scans or fix items on your own without my direction.
Please do the following:
Download
OTS to your Desktop
- Close ALL OTHER PROGRAMS.
- Double-click on OTS.exe to start the program.
- Check the box that says Scan All Users
- Check the box that says 64 bit
- Under Additional Scans check the following:
- File - Lop Check
- File - Purity Scan
- Evnt - EvtViewer (last 10)
- Now click the Run Scan button on the toolbar.
- Let it run unhindered until it finishes.
- When the scan is complete Notepad will open with the report file loaded in it.
- Click the Format menu and make sure that Wordwrap is not checked. If it is then click on it to uncheck it.
Please
attach the log in your next post.