Hello and Welcome to TSF,
Printer driver:
http://h10025.www1.hp.com/ewfrf/wc/s...roduct=1119598
1. turn off printer
2. Unplug the usb cable from printer to pc
3. uninstall the driver and software from add/remove in control panel
4. reboot pc
5. turn printer on
6. install driver and software
7. plug in the usb cable when asked to by the installation
3.