Tech Support Forum - View Single Post - DDS does not support my operating system (Trojan removal help)

vibrantverse · 06-09-2009, 07:21 PM

Hello,

I am a new member seeking help removing a Trojan virus on my computer. The virus pops-up through Windows Defender and is called "TrojanDownloader:Win32/Renos.IO". I visited the post "New Instructions for Trojan/Spyware Removal Help" to begin the process of posting my logs to get help removing the virus. However, when I downloaded the tool "DDS" and ran the application, I received an error message saying the DDS tool is not compatible with my operating system. Obviously, I cannot continue the process listed in the aforementioned thread (which is now closed)...could someone help me in finding another tool besides DDS which I can run to post my logs in this forum?

Thanks for your help!

PS: My operating system is Windows Vista Home Premium, Service Pack 1

06-09-2009, 07:21 PM	#1 (permalink)
vibrantverse Registered User Join Date: Jun 2009 Posts: 8 OS: Windows Vista Home Premium, Service Pack 1	DDS does not support my operating system (Trojan removal help) Hello, I am a new member seeking help removing a Trojan virus on my computer. The virus pops-up through Windows Defender and is called "TrojanDownloader:Win32/Renos.IO". I visited the post "New Instructions for Trojan/Spyware Removal Help" to begin the process of posting my logs to get help removing the virus. However, when I downloaded the tool "DDS" and ran the application, I received an error message saying the DDS tool is not compatible with my operating system. Obviously, I cannot continue the process listed in the aforementioned thread (which is now closed)...could someone help me in finding another tool besides DDS which I can run to post my logs in this forum? Thanks for your help! PS: My operating system is Windows Vista Home Premium, Service Pack 1