Tech Support Forum - View Single Post - Playing an online game disconnects me from the internet entirely

Mipchunk · 06-07-2009, 03:55 AM

I've run a virus scan using Symantec with no results. I ran Spybot and got a couple ad-related cookies but nothing serious. Game corruption is unlikely because this has occurred consistently on two separate, unrelated games (Supreme Commander and Call of Duty 4).

Speedtest gives me a download speed of 5.29 Mb/s and an upload speed of 0.49 Mb/s. My ISP is Charter, if that's even relevant.

I assumed that DMZ overrides port forwarding? I was using DMZ to get avoid any potential router problems while playing games online. Either way, a port-related problem doesn't seem to explain why I completely lose my connection to the internet and to the router if I play a game online.

Also, it's important to note that this only happens when I actually begin playing a match. For example, I can successfully join a multiplayer match of Supreme Commander and I am able to chat with the players while we're waiting for more players to join up. But once the match is actually initialized, the moment the game starts, I lose my internet. I can tell that it happens at that very moment because I get a little notification that I've lost Skype connection, which I usually am also logged into.

06-07-2009, 03:55 AM	#3 (permalink)
Mipchunk Registered User Join Date: Jun 2009 Posts: 4 OS: Windows Vista Business x64	Re: Playing an online game disconnects me from the internet entirely I've run a virus scan using Symantec with no results. I ran Spybot and got a couple ad-related cookies but nothing serious. Game corruption is unlikely because this has occurred consistently on two separate, unrelated games (Supreme Commander and Call of Duty 4). Speedtest gives me a download speed of 5.29 Mb/s and an upload speed of 0.49 Mb/s. My ISP is Charter, if that's even relevant. I assumed that DMZ overrides port forwarding? I was using DMZ to get avoid any potential router problems while playing games online. Either way, a port-related problem doesn't seem to explain why I completely lose my connection to the internet and to the router if I play a game online. Also, it's important to note that this only happens when I actually begin playing a match. For example, I can successfully join a multiplayer match of Supreme Commander and I am able to chat with the players while we're waiting for more players to join up. But once the match is actually initialized, the moment the game starts, I lose my internet. I can tell that it happens at that very moment because I get a little notification that I've lost Skype connection, which I usually am also logged into.