MaverickUK

First thing's first... If you're starting a business, make a business plan and check out your competition. Do some research on the local businesses in your area that deal with computer repairs and such - you will probably find you can undercut many of those companies and still make great profits. Why? Because you will be working alone (i assume) and wont have huge overheads like companies such as PC World.

I have no idea what the 'Geek Squad Tools' are, but they're only human and probably only have access to the equipment and software we do - it's probably something advertising related, to try and bring in those not-so-tech-savvy people ;)