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Old 05-18-2009, 08:56 PM   #5 (permalink)
Gringo_pr
Analyst, Security Team
 
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Join Date: Apr 2009
Location: puerto Rico
Posts: 174
OS: win ep


Re: Help Needed W/ Trojan/Mallware Infection.

Hello RossSewage

Are you able to boot into safe mode?

Boot into Safe Mode

Reboot your computer in Safe Mode.
  • If the computer is running, shut down Windows, and then turn off the power.
  • Wait 30 seconds, and then turn the computer on.
  • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
  • Ensure that the Safe Mode option is selected.
  • Press Enter. The computer then begins to start in Safe mode.
  • Login on your usual account.

If you cannot boot into safe mode please let me know.

If you are able to, please do the following

download combofix from a clean computer ( the computer you are posting from now ) from one of the links below and pass combofix to a flash drive so it can be transfered to the desktop of the infected computer

Link 1
Link 2
Link 3

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Also let me know if you have the disk to reinstall or if you have disks to restore the PC.

:information and logs:
  • In your next post I need the following
    • 1.please post the log from combofix if you were able to run it
      2.are you able to now log into your normal account?
      3.what type of disks do you have?

Gringo
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