Hello RossSewage
thank you for waiting.
We need to disable part of avast before we use the next tool.
To disable Avast:
- Right Click on the Avast icon in the system tray
- Click on Program Settings...
- Click on Troubleshooting
- Place a tick next to Disable avast! self-defense module
- Click OK
- At the prompt that appears, click Yes
- Right Click on the Avast icon in the system tray and click Stop On-Access protection
- At the prompt that appears, click Yes
Run combofix
Download ComboFix from one of these locations:
Link 1
Link 2
Link 3
* IMPORTANT- Save ComboFix.exe to your Desktop
- Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
- Double click on combofix.exe & follow the prompts.
- As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
- Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the
C:\ComboFix.txt in your next reply for further review
- In your next post I need the following
- 1.log from combofix please
2. let me know of any problems you may of had and let me know how the computer is doing now.
Gringo