Hold the
Windows key and press
R, then type
devmgmt.msc
Please respond to
all the following steps.
- Under Network adapters, please tell me all the devices listed.
- Are there any devices under Network adapters that have a red x displayed?
- Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
Let's see this as well.
Hold the
Windows key and press
R, then type
CMD to open a command prompt:
In the command prompt window that opens, type type the following command:
Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.
IPCONFIG /ALL
Right click in the command window and choose
Select All, then hit
Enter to copy the contents to the clipboard.
Paste the results in a message here.
If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
Check your Services are Started on all PCs:
- COM+ Event System (for WZC issues)
- Computer Browser
- DHCP Client
- DNS Client
- Network Connections
- Network Location Awareness
- Remote Procedure Call (RPC)
- Server
- TCP/IP Netbios helper
- Wireless Zero Configuration (XP wireless configurations)
- WLAN AutoConfig (Vista wireless configurations)
- Workstation
Note: You can check the services in Control Panel, Administrative Tools, Services.
All of these services should be started, and their startup type should be automatic (or perhaps manual).
If a service is not running, open it's properties and check the dependencies. Check each of the dependencies and see which one is preventing the service from running. Checking the event log is also a good idea here, there may be clues to what is failing.