Tech Support Forum - View Single Post - Prevented from running - Anti spyware, security webpages/downloads, regedit etc!

CTSNKY · 03-21-2005, 09:32 PM

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.

For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).

Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.

Download Hoster (http://www.greyknight17.com/spy/Hoster.exe) and run it. Choose the 'Restore Original Hosts' button and press OK.

You have the Peper infection. Download PeperUninstall. Make sure you are connected online to run this program. Run it once and reboot. Then run it again for the second time. Download PeperFix and save it to your Desktop. Run it and click Find and Fix (reboot if prompted).

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it):

C:\WINDOWS\system32\mcsv.com

Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):

R3 - Default URLSearchHook is missing
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDO WS\system32\mcsv.com
O1 - Hosts: 212.58.240.33 www.symantec.com
O1 - Hosts: 212.58.240.33 www.sophos.com
O1 - Hosts: 212.58.240.33 www.mcafee.com
O1 - Hosts: 212.58.240.33 www.viruslist.com
O1 - Hosts: 212.58.240.33 www.f-secure.com
O1 - Hosts: 212.58.240.33 www.avp.com
O1 - Hosts: 212.58.240.33 www.kaspersky.com
O1 - Hosts: 212.58.240.33 www.networkassociates.com
O1 - Hosts: 212.58.240.33 www.ca.com
O1 - Hosts: 212.58.240.33 www.my-etrust.com
O1 - Hosts: 212.58.240.33 www.nai.com
O1 - Hosts: 212.58.240.33 www.trendmicro.com
O1 - Hosts: 212.58.240.33 www.grisoft.com
O1 - Hosts: 212.58.240.33 securityresponse.symantec.com
O1 - Hosts: 212.58.240.33 symantec.com
O1 - Hosts: 212.58.240.33 sophos.com
O1 - Hosts: 212.58.240.33 mcafee.com
O1 - Hosts: 212.58.240.33 liveupdate.symantecliveupdate.com
O1 - Hosts: 212.58.240.33 viruslist.com
O1 - Hosts: 212.58.240.33 f-secure.com
O1 - Hosts: 212.58.240.33 kaspersky.com
O1 - Hosts: 212.58.240.33 kaspersky-labs.com
O1 - Hosts: 212.58.240.33 avp.com
O1 - Hosts: 212.58.240.33 networkassociates.com
O1 - Hosts: 212.58.240.33 ca.com
O1 - Hosts: 212.58.240.33 mast.mcafee.com
O1 - Hosts: 212.58.240.33 my-etrust.com
O1 - Hosts: 212.58.240.33 download.mcafee.com
O1 - Hosts: 212.58.240.33 dispatch.mcafee.com
O1 - Hosts: 212.58.240.33 secure.nai.com
O1 - Hosts: 212.58.240.33 nai.com
O1 - Hosts: 212.58.240.33 update.symantec.com
O1 - Hosts: 212.58.240.33 updates.symantec.com
O1 - Hosts: 212.58.240.33 us.mcafee.com
O1 - Hosts: 212.58.240.33 liveupdate.symantec.com
O1 - Hosts: 212.58.240.33 customer.symantec.com
O1 - Hosts: 212.58.240.33 rads.mcafee.com
O1 - Hosts: 212.58.240.33 trendmicro.com
O1 - Hosts: 212.58.240.33 grisoft.com
O1 - Hosts: 212.58.240.33 sandbox.norman.no
O1 - Hosts: 212.58.240.33 www.pandasoftware.com
O1 - Hosts: 212.58.240.33 uk.trendmicro-europe.com
O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll (file missing)
O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file)
O4 - HKLM\..\Run: [SDAv] C:\WINDOWS\svhost.exe
O4 - HKLM\..\Run: [NDAv] C:\WINDOWS\system32\csnss.exe
O4 - HKLM\..\Run: [4LKS8AD2A8SRDC] C:\WINDOWS\System32\Rcj6KrN.exe
O4 - HKLM\..\Run: [xa] C:\documents and settings\denise nettleton\local settings\temp\xa.exe
O4 - HKLM\..\Run: [WZERGhd] C:\documents and settings\denise nettleton\local settings\temp\WZERGhd.exe
O4 - HKLM\..\Run: [uldEto] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\uldEto.exe
O4 - HKLM\..\Run: [pmzrlhwwxliai] C:\WINDOWS\System32\oiidofkx.exe
O4 - HKLM\..\Run: [nCN] C:\documents and settings\denise nettleton\local settings\temp\nCN.exe
O4 - HKLM\..\Run: [jrsTL] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\jrsTL.exe
O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe
O4 - HKLM\..\Run: [8n4v] C:\documents and settings\denise nettleton\local settings\temp\8n4v.exe
O4 - HKLM\..\Run: [6H] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\6H.exe
O4 - HKCU\..\Run: [SDAv] C:\WINDOWS\svhost.exe
O4 - HKCU\..\Run: [NDAv] C:\WINDOWS\system32\csnss.exe

Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:

C:\WINDOWS\farmmext.exe
C:\WINDOWS\farmmext.ini
C:\WINDOWS\svhost.exe
C:\WINDOWS\system32\csnss.exe
C:\WINDOWS\system32\mcsv.com
C:\WINDOWS\System32\oiidofkx.exe
C:\WINDOWS\System32\Rcj6KrN.exe

Run CleanUp! again.

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

03-21-2005, 09:32 PM	#11 (permalink)
CTSNKY Knower of all that is MS Join Date: Aug 2004 Posts: 10,755 OS: (multiple machines) 95, 98, 2K & XP Home & Pro	Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below. Go to My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked. For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep). Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point. Download Hoster (http://www.greyknight17.com/spy/Hoster.exe) and run it. Choose the 'Restore Original Hosts' button and press OK. You have the Peper infection. Download PeperUninstall. Make sure you are connected online to run this program. Run it once and reboot. Then run it again for the second time. Download PeperFix and save it to your Desktop. Run it and click Find and Fix (reboot if prompted). The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes. Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one if they are still listed (they shouldn't be - but double check it): C:\WINDOWS\system32\mcsv.com Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any): R3 - Default URLSearchHook is missing F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDO WS\system32\mcsv.com O1 - Hosts: 212.58.240.33 www.symantec.com O1 - Hosts: 212.58.240.33 www.sophos.com O1 - Hosts: 212.58.240.33 www.mcafee.com O1 - Hosts: 212.58.240.33 www.viruslist.com O1 - Hosts: 212.58.240.33 www.f-secure.com O1 - Hosts: 212.58.240.33 www.avp.com O1 - Hosts: 212.58.240.33 www.kaspersky.com O1 - Hosts: 212.58.240.33 www.networkassociates.com O1 - Hosts: 212.58.240.33 www.ca.com O1 - Hosts: 212.58.240.33 www.my-etrust.com O1 - Hosts: 212.58.240.33 www.nai.com O1 - Hosts: 212.58.240.33 www.trendmicro.com O1 - Hosts: 212.58.240.33 www.grisoft.com O1 - Hosts: 212.58.240.33 securityresponse.symantec.com O1 - Hosts: 212.58.240.33 symantec.com O1 - Hosts: 212.58.240.33 sophos.com O1 - Hosts: 212.58.240.33 mcafee.com O1 - Hosts: 212.58.240.33 liveupdate.symantecliveupdate.com O1 - Hosts: 212.58.240.33 viruslist.com O1 - Hosts: 212.58.240.33 f-secure.com O1 - Hosts: 212.58.240.33 kaspersky.com O1 - Hosts: 212.58.240.33 kaspersky-labs.com O1 - Hosts: 212.58.240.33 avp.com O1 - Hosts: 212.58.240.33 networkassociates.com O1 - Hosts: 212.58.240.33 ca.com O1 - Hosts: 212.58.240.33 mast.mcafee.com O1 - Hosts: 212.58.240.33 my-etrust.com O1 - Hosts: 212.58.240.33 download.mcafee.com O1 - Hosts: 212.58.240.33 dispatch.mcafee.com O1 - Hosts: 212.58.240.33 secure.nai.com O1 - Hosts: 212.58.240.33 nai.com O1 - Hosts: 212.58.240.33 update.symantec.com O1 - Hosts: 212.58.240.33 updates.symantec.com O1 - Hosts: 212.58.240.33 us.mcafee.com O1 - Hosts: 212.58.240.33 liveupdate.symantec.com O1 - Hosts: 212.58.240.33 customer.symantec.com O1 - Hosts: 212.58.240.33 rads.mcafee.com O1 - Hosts: 212.58.240.33 trendmicro.com O1 - Hosts: 212.58.240.33 grisoft.com O1 - Hosts: 212.58.240.33 sandbox.norman.no O1 - Hosts: 212.58.240.33 www.pandasoftware.com O1 - Hosts: 212.58.240.33 uk.trendmicro-europe.com O2 - BHO: DLMaxObj Class - {00000000-59D4-4008-9058-080011001200} - C:\WINDOWS\dlmax.dll (file missing) O2 - BHO: (no name) - {5FA6752A-C4A0-4222-88C2-928AE5AB4966} - (no file) O4 - HKLM\..\Run: [SDAv] C:\WINDOWS\svhost.exe O4 - HKLM\..\Run: [NDAv] C:\WINDOWS\system32\csnss.exe O4 - HKLM\..\Run: [4LKS8AD2A8SRDC] C:\WINDOWS\System32\Rcj6KrN.exe O4 - HKLM\..\Run: [xa] C:\documents and settings\denise nettleton\local settings\temp\xa.exe O4 - HKLM\..\Run: [WZERGhd] C:\documents and settings\denise nettleton\local settings\temp\WZERGhd.exe O4 - HKLM\..\Run: [uldEto] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\uldEto.exe O4 - HKLM\..\Run: [pmzrlhwwxliai] C:\WINDOWS\System32\oiidofkx.exe O4 - HKLM\..\Run: [nCN] C:\documents and settings\denise nettleton\local settings\temp\nCN.exe O4 - HKLM\..\Run: [jrsTL] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\jrsTL.exe O4 - HKLM\..\Run: [farmmext] C:\WINDOWS\farmmext.exe O4 - HKLM\..\Run: [8n4v] C:\documents and settings\denise nettleton\local settings\temp\8n4v.exe O4 - HKLM\..\Run: [6H] C:\documents and settings\hayley nettleton.denise-xixop29g.000\local settings\temp\6H.exe O4 - HKCU\..\Run: [SDAv] C:\WINDOWS\svhost.exe O4 - HKCU\..\Run: [NDAv] C:\WINDOWS\system32\csnss.exe Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist: C:\WINDOWS\farmmext.exe C:\WINDOWS\farmmext.ini C:\WINDOWS\svhost.exe C:\WINDOWS\system32\csnss.exe C:\WINDOWS\system32\mcsv.com C:\WINDOWS\System32\oiidofkx.exe C:\WINDOWS\System32\Rcj6KrN.exe Run CleanUp! again. Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum. __________________ GO BIG BLUE!!