View Single Post
Old 05-04-2009, 04:35 PM   #3 (permalink)
Kevalin
Registered User
 
Join Date: Apr 2008
Posts: 42
OS: XP Pro and Xp Home


Re: Can't get my laptop online after trying to install Zone Alarm

Hi, Dell,

Thanks, I'll give that go. Also, while I'm here, I'll add that the proper message (as opposed to my self-entertaining paraphrase) was as follows:

"A problem has been detected and Windows has shut down to prevent damage to your computer..." then it tells me that it could be a driver or software problem, and "you should disconnect devices to determine what is wrong. The screen also says to disable BIOS memory options such as caching and shadowing. It gives me technical information such as:

...and the technical information I listed in my initial thread.

Anybody know what the heck BIOS caching and shadowing is, and how to do whatever it suggests, if in fact I should do what it suggests? Honesty forces me to admit that this isn't the first time the BSofD has come up in the last week or so, but since my computer restarted without any problems appearing to ensue, I blew it off.

I can say that I can't imagine what program I could have downloaded that would cause it to say it was improperly installed. After all, it's not like I installed them by hand...however, my computer also will not let me do a system restore.

Anyway, thanks again. I'll see how this goes.

Kevalin

Last edited by Kevalin; 05-04-2009 at 04:38 PM. Reason: Clarification
Kevalin is offline   Reply With Quote