Kevalin

Hi,

I have a 2005 Gateway 6023gp, running Windows XP Pro, Sp2.

I decided to try to install the free version of Zone Alarm; it downloaded fine, but right in the middle of installing, the dreaded Blue Screen came up, along with a paraphrase of the following message:

Windows has encountered a problem that can potentially harm your computer, so it's shutting down. If this the first time this message has come up, then something may be improperly downloaded. Remove it. If this message has come up before, you might be in a heap of trouble...

Okay. That really is a paraphrase, but it was followed by the following, which I quite precisely recorded:

IRQL_NOT_LESS_OR_EQUAL
Disable BIOS memory options such as caching or shadowing
TECH. INFO- ***STOP: 0x0000000A (0x00000166, 0x00000002, 0x00000000, 0x804FA93A)

So, all right. I turned off the computer, using the switch since I couldn't go through the usual shut down. Then I turned it back on. It seemed to hot up just fine, so I tried again to download and install Zone Alarm. But a message came up saying something was missing (I'm sorry, I was annoyed and closed it before I thought to copy the message), and it couldn't download. I deleted it.

So, here's the problem: I can't get my laptop onto the internet anymore, even though the wireless connection is active and "Excellent". The desktop, which what I'm writing from, is fine, but the "No Can Do" page keeps coming up on my laptop.

the ipconfig on this looks like so:
Microsoft Windows XP [Version 5.1.2600] (C) Copyright 1985-2001 Microsoft Corp. C:\Documents and Settings\Owner.MrsEDarcy>ipconfig Windows IP Configuration Ethernet adapter Local Area Connection: Media State . . . . . . . . . . . : Media disconnected
Ethernet adapter Wireless Network Connection: Connection-specific DNS Suffix . : hsd1.ca.comcast.net.
IP Address. . . . . . . . . . . . : 192.168.0.101
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1 Ethernet adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected C:\Documents and Settings\Owner.MrsEDarcy>

I should mention that I downloaded the program via our VPN server (my folks had some exciting moments with a hacker and decided to get it). While I'm not sure that should make a difference. I mention it.

I don't know that trying to download Zone Alarm is what caused all this, but this seemed the logical place to try. If I should be in another forum, please let me know; any help I can get with this would be greatly appreciated. I need to be online quite a lot, and not having my laptop to work with is a real style-cramper.

Thanks in Advance for Your Help,
Kevalin