Tech Support Forum - View Single Post - Samsung Trance "MTP" Device won't start (code 10)

NickSmith.Biz · 05-02-2009, 10:38 AM

I have recently gotten a Samsung Trance cell phone that refuses to connect to my PC. I am working on the problem now but I wanted to get some different opinions on the problem, maybe even a possible solution.

The USB cord and phone are working fine as I have checked them on another computer which installed its necessary drivers automatically. The phone came with no cd and has no drivers available online, it is supposed to install on its own and ask if you want to sync with Windows Media Player or add songs to its 800mb hard drive.

Upon plugging it in to the computer in question i recieve the messages.
1. Usb device detected
2. Samsung Trance
3. Usb Mass storage
4. Hardware was not installed properly

When I open device manager there is the yellow exclamation saying Device cannot start code 10. All of my chipset drivers are properly installed, and my Bios is up to date, all other usb device are working that I know of (mouse, piano keyboard, wireless internet). Its not a usb power problem as i've tryed without anything but the mouse connected as well.

I have uninstalled the driver and reinstalled multiple times to no avail. I have replaced the driver it said it was attempting to use, "USBSTOR.SYS" to no avail. Rebooted to no avail.

After all of this I looked in more detail at the computer that the phone is recognized on. The phone once plugged in gives me the messages
1. Samsung Trance
2. MTP Device
3. Device installed and ready to use

The difference being it is not necessarilly recognized as mass storage, which makes me think that the wrong driver is being used automatically on my computer or something of that nature. Upon looking in the device manager of the working computer, the Samsung Trance is place under the category of Portable Devices, and is using the drivers "wpdusb.sys" and "wudfrd.sys", as opposed to "USBSTOR.SYS" which is being used on the computer in question.

Why is that happening?

That is the current situation right now, I've just installed WMP 11 since 9 does not have sync, but that didn't work either. My next step will be trying to use the drivers that the working computer is using, but I am not sure if there will be consequences or not.

05-02-2009, 10:38 AM	#1 (permalink)
NickSmith.Biz Registered User Join Date: May 2009 Location: Stone Mountain, GA Posts: 6 OS: XP Sp3 Pro	Samsung Trance "MTP" Device won't start (code 10) I have recently gotten a Samsung Trance cell phone that refuses to connect to my PC. I am working on the problem now but I wanted to get some different opinions on the problem, maybe even a possible solution. The USB cord and phone are working fine as I have checked them on another computer which installed its necessary drivers automatically. The phone came with no cd and has no drivers available online, it is supposed to install on its own and ask if you want to sync with Windows Media Player or add songs to its 800mb hard drive. Upon plugging it in to the computer in question i recieve the messages. 1. Usb device detected 2. Samsung Trance 3. Usb Mass storage 4. Hardware was not installed properly When I open device manager there is the yellow exclamation saying Device cannot start code 10. All of my chipset drivers are properly installed, and my Bios is up to date, all other usb device are working that I know of (mouse, piano keyboard, wireless internet). Its not a usb power problem as i've tryed without anything but the mouse connected as well. I have uninstalled the driver and reinstalled multiple times to no avail. I have replaced the driver it said it was attempting to use, "USBSTOR.SYS" to no avail. Rebooted to no avail. After all of this I looked in more detail at the computer that the phone is recognized on. The phone once plugged in gives me the messages 1. Samsung Trance 2. MTP Device 3. Device installed and ready to use The difference being it is not necessarilly recognized as mass storage, which makes me think that the wrong driver is being used automatically on my computer or something of that nature. Upon looking in the device manager of the working computer, the Samsung Trance is place under the category of Portable Devices, and is using the drivers "wpdusb.sys" and "wudfrd.sys", as opposed to "USBSTOR.SYS" which is being used on the computer in question. Why is that happening? That is the current situation right now, I've just installed WMP 11 since 9 does not have sync, but that didn't work either. My next step will be trying to use the drivers that the working computer is using, but I am not sure if there will be consequences or not.