Tech Support Forum - View Single Post - ntoskrnl.exe corrupt,System Restore Option Not Working

herbgurl82 · 04-29-2009, 07:40 AM

I am running Windows Vista on a Gateway ML6721 Notebook. Last week, Windows automatically ran updates, (Not sure which ones, I apologize!) and since then, I have been getting an error message that reads:
The file ntoskrnl.exe is missing or corrupt
Status:OXCOOOOO98

I put in the disc that is marked Gateway recovery, ran Startup repair, and accepted the prompt to restore to an earlier time. The computer would then work fine. This happened every time I turned on my computer last week. When I shut it down, even though I would select regular Shut Down, not Install Updates and Shut Down, when rebooted, it would go right to updates, update the computer, and then the same message would display. I would fix it by running Startup repair, and accepted the prompt to restore to an earlier time.

However, this option is no longer working. I tried to do a system restore on the disc, and it fails. When I tried to do that I got an error message, saying that it failed. I cannot recall what it says right now because I am running startup repair.

Last night, I tried following the advice on this page:
http://support.gateway.com/s/Checkli...70813111.shtml, and tried to repair the ntoskrnl.exe using the command prompt in recovery. It did not work.

Now when I start my computer, all I get is a black screen. It is not a problem with the light in the screen itself because when I put in the recovery disc, it goes to that screen no problem. (A couple of times when I ran Startup recovery it said that it did not detect a problem!) I am running the Startup Repair and it is checking my disc for errors, which will take over an hour. Any advice on what I should do? I would prefer not to have to reinstall windows, as I have been very bad, and have not been backing up as regularly as I should….

04-29-2009, 07:40 AM	#1 (permalink)
herbgurl82 Registered User Join Date: Apr 2009 Posts: 2 OS: Windows Vista	ntoskrnl.exe corrupt,System Restore Option Not Working I am running Windows Vista on a Gateway ML6721 Notebook. Last week, Windows automatically ran updates, (Not sure which ones, I apologize!) and since then, I have been getting an error message that reads: The file ntoskrnl.exe is missing or corrupt Status:OXCOOOOO98 I put in the disc that is marked Gateway recovery, ran Startup repair, and accepted the prompt to restore to an earlier time. The computer would then work fine. This happened every time I turned on my computer last week. When I shut it down, even though I would select regular Shut Down, not Install Updates and Shut Down, when rebooted, it would go right to updates, update the computer, and then the same message would display. I would fix it by running Startup repair, and accepted the prompt to restore to an earlier time. However, this option is no longer working. I tried to do a system restore on the disc, and it fails. When I tried to do that I got an error message, saying that it failed. I cannot recall what it says right now because I am running startup repair. Last night, I tried following the advice on this page: http://support.gateway.com/s/Checkli...70813111.shtml, and tried to repair the ntoskrnl.exe using the command prompt in recovery. It did not work. Now when I start my computer, all I get is a black screen. It is not a problem with the light in the screen itself because when I put in the recovery disc, it goes to that screen no problem. (A couple of times when I ran Startup recovery it said that it did not detect a problem!) I am running the Startup Repair and it is checking my disc for errors, which will take over an hour. Any advice on what I should do? I would prefer not to have to reinstall windows, as I have been very bad, and have not been backing up as regularly as I should….