Sorry Ark, don't mean to sound quite so cold. It is the standard reply so other security analysts can see that someone is already working on a request for help so there is no duplication.
OK, how's this:
Hi Ark, I'm currently reviewing your log. I am working under the supervision of expert analysts as I am only an apprentice at this time. They will review my response and make sure that what I tell you is, in fact, correct. I'll get back to you as soon as possible
Is that better?
