You have an outdated version of HijackThis. Click here to get the latest version of HijackThis and run it.
Before you give us a new log here, if we gave you instructions for a fix, please do the fixes first and then post the new log with this updated version.
1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get
HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in
y if you agree. The
result.txt file will open up in Notepad. Copy the whole result.txt log and post it in the forum. We do not need the original hijackthis.log (unless we ask for it). Do not fix anything in HijackThis since they may be harmless.
Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we think is bad to keep).
Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.
Download
WinsockFix and unzip it. Then double-click on it to run it.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to miss any):
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O4 - HKLM\..\Run: [Desktop Search] C:\WINDOWS\isrvs\desktop.exe
O4 - HKLM\..\Run: [ffis] C:\WINDOWS\isrvs\ffisearch.exe
O4 - HKLM\..\Run: [nsvcin] C:\WINDOWS\system32\n20050308.exe
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [vmss] C:\WINDOWS\system32\vmss\vmss.exe
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\dolsp.dll
O16 - DPF: {E876D003-BCDE-11D3-9131-000094B61529} - https://eroom.twshare.com/eRoomSetup/client.cab
Do you know what the following program(s) are for? If not, fix it in HijackThis and uninstall it:
O4 - Startup: Monitor My eRooms (V7).lnk = C:\Program Files\eRoom 7\ERClient7.exe
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them) and delete them if they exist:
C:\WINDOWS\isrvs\
C:\WINDOWS\system32\n20050308.exe
C:\WINDOWS\system32\wsxsvc\
C:\WINDOWS\system32\vmss\
c:\windows\system32\dolsp.dll
Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.
Do this now:
Before doing anything, MAKE SURE that you can keep your computer on (at least until we get it fixed). This infection requires us to detect and remove it without rebooting or restarting your computer (unless the instructions say so). If you can't keep your computer on today, then I suggest that you don't get the logs yet until you are ready. With that said (when ready):
Please download the following programs required for the removal process:
Kill2Me
http://www.greyknight17.com/spy/Kill2Me.exe
PV
http://www.greyknight17.com/spy/pv.zip
VX2Finder(126)
http://www.greyknight17.com/spy/VX2Finder(126).exe
Hoster
http://www.greyknight17.com/spy/Hoster.exe
CleanUp!
http://cleanup.stevengould.org/ or
http://www.greyknight17.com/spy/Cleanup.exe
KillBox
http://www.greyknight17.com/spy/KillBox.exe
notify.bat - right click on this link
http://www.greyknight17.com/spy/notify.bat and choose Save As...Save it.
Please follow the steps below:
1. Download/run the following uninstallers:
Look2Me Uninstaller
http://www.look2me.com/cgi-bin/UnInstaller
IGN Keyword Uninstaller
http://www.greyknight17.com/spy/NLNUninstall.zip
ClearSearch Uninstaller
http://www.greyknight17.com/spy/ClrSchUninstall.zip
2. Run Kill2Me.
3. Unzip the pv.zip files contents to your Desktop (NOTE: It MUST be on your Desktop!).
a) Open that folder on your Desktop and double click on the runme.bat file.
b) Type in 3 and hit your Enter key. Save the log file.
c) Type in 5 and hit your Enter key. Save the log file.
d) Remember to copy and paste both of these log files in the forum AFTER you are finished with the rest of the steps below.
4. Run notify.bat and it should open up a notify.txt Notepad file. Copy and paste this in the forum later.
5. Run VX2Finder(126) and click on the Find VX2.BetterInternet button. Click Make Log and post this in the forum later.
We also need a list of files in the following folders:
C:\WINDOWS\Downloaded Program Files\ - for these files, if they just have numbers as the filename, right click on them and go to Properties to see what they are. Post the description for each of those here.
C:\Program Files\Internet Explorer\ - there might be a download folder here. We are looking for any randomly named files. Post anything that looks suspicious.
Post all of the logs in your next post. We need them all to get a fix for this infection.