Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's
anything that you don't understand, ask your question(s) before proceeding with the fixes. You should
not have any open browsers
when you are following the procedures below.
Go to
My Computer->Tools/View->Folder Options->View tab and make sure that 'Show hidden files and folders' (or 'Show all files') is
enabled. Also make sure that 'Display the contents of system folders' is checked. Windows XP's search feature is a little different. When
you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that
Search system
folders,
Search hidden files and folders, and
Search subfolders are checked.
For the options that you checked/enabled earlier, you may uncheck them after your log is clean. If we ask you to fix a program that you use
or want to keep, please post back saying that (we don't know every program that exists, so we may tell you to delete a program that we
think is bad to keep).
Turn off system restore by right clicking on My Computer and go to Properties->System Restore and check the box for Turn off System Restore. Click Apply and then OK. Restart your computer. After we are finished with your log file and verified that it's clean, you may turn it back on and create a new restore point.
The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download
CleanUp! (
Alternate Link if main link don't work) and install it. We will use this later.
Download
CWShredder and run it. Click on 'I Agree' button if you agree with it. Click on 'Fix' (it will automatically fix anything it finds for you) and OK. If it asks if you want to delete a certain random file, choose No and post that filename here. Let it finish the scan and then hit Next and Exit.
Reboot into Safe Mode (hit F8 key until menu shows up). Make sure to close any open browsers. Go into HijackThis->Config->Misc.
Tools->Open process manager. Select the following and click
Kill process for each one if they are still listed (they shouldn't be - but
double check it):
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\WINDOWS\ALCXMNTR.EXE
Uninstall the following via the Add/Remove Panel (Start->(Settings)->Control Panel->Add/Remove Programs) if they exist:
Viewpoint
Run a scan in HijackThis. Check each of the following and hit 'Fix checked' (after checking them) if they still exist (make sure not to
miss any):
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
O2 - BHO: (no name) - {E5032ADB-CB8A-4781-ABA0-41B199DA4FE1} - C:\WINDOWS\System32\jibg.dll (file missing)
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Viewpoint Toolbar - {F8AD5AA5-D966-4667-9DAF-2561D68B2012} - C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O8 - Extra context menu item: &Viewpoint Search - res://C:\Program Files\Viewpoint\Viewpoint Toolbar\ViewBar.dll/CXTSEARCH.HTML
Delete the following Files/Folders (delete folders if no filename is specified) according to their directory (if none, just do a search for them)
and delete them if they exist:
C:\Program Files\Viewpoint
C:\WINDOWS\ALCXMNTR.EXE
Also delete ALL those EXE and DLL files (in their corresponding directory) listed above in
RED.
Run CleanUp! and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.
[/b]Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check
and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run
KRC HijackThis Analyzer in the same folder to get the
result.txt log. Just post the contents of the result.txt file in the forum.