Tech Support Forum - View Single Post

palguy · 02-28-2005, 02:47 AM

Hello simplejonny and welcome to TSF

Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions.

I noticed you are running two anti-virus programs at the same time. They may be conflicting with each other and you should decide which you want to run and uninstall the other one.

If you have a fast internet connection (Broadband), run an online scan at Trend Micro or RAV Antivirus.
Please select the “autoclean” option when using Trend Micro.

To turn off System Restore Click Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK.

The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run yet.

Download CWShredder and click on 'Fix' (it will automatically fix anything it finds for you). If it asks if you want to delete a certain random file, choose No and post that filename here.

Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds.

Download and install Spybot S&D if you don't have it already. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click “Kill process” for each one (You must kill them one at a time).

C:\Program Files\SVA Player\SVAPLAYER.EXE

Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:

SVA Player
topMoxie

Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=hc
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=hc
R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=hc
O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file)
O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE
O4 - HKLM\..\Run: [hhnt] C:\WINNT\hhnt.exe
O4 - HKLM\..\Run: [TsH4G.exe] C:\documents and settings\administrator\local settings\temp\TsH4G.exe
O4 - HKLM\..\Run: [o7mg39l] mshwiz.exe
O4 - HKLM\..\Run: [Network Security Guard] C:\WINNT\System32\sg5e0ttrdy8v.exe
O4 - HKCU\..\Run: [SpywareGuardPlus] C:\WINNT\system32\winmm64.exe
O4 - HKCU\..\Run: [ntnt] C:\WINNT\ntnt.exe
O4 - HKCU\..\Run: [syor] C:\WINNT\system32\syor.exe
O4 - HKCU\..\Run: [64sy64] C:\WINNT\system32\64sy64.exe
O4 - HKCU\..\Run: [3264] C:\WINNT\system32\3264.exe
O4 - HKCU\..\Run: [or3264] C:\WINNT\system32\or3264.exe
O4 - HKCU\..\Run: [orPE3232PE] C:\WINNT\system32\orPE3232PE.exe
O4 - HKCU\..\Run: [s-nts-mshh] C:\WINNT\system32\s-nts-mshh.exe
O4 - HKCU\..\Run: [ors-] C:\WINNT\ors-.exe
O4 - HKCU\..\Run: [PEs-mssy] C:\WINNT\PEs-mssy.exe
O4 - HKCU\..\Run: [sysysy] C:\WINNT\sysysy.exe
O4 - HKCU\..\Run: [32hhhhnt] C:\WINNT\32hhhhnt.exe
O4 - HKCU\..\Run: [or32nt] C:\WINNT\system32\or32nt.exe
O4 - HKCU\..\Run: [or32] C:\WINNT\or32.exe
O4 - HKCU\..\Run: [orms3232ms] C:\WINNT\orms3232ms.exe
O4 - HKCU\..\Run: [ms32ornt32] C:\WINNT\ms32ornt32.exe
O4 - HKCU\..\Run: [s-SP] C:\WINNT\system32\s-SP.exe
O4 - HKCU\..\Run: [hh64sySP] C:\WINNT\hh64sySP.exe
O4 - HKCU\..\Run: [PEnt64] C:\WINNT\PEnt64.exe
O4 - HKCU\..\Run: [32hhororSP] C:\WINNT\system32\32hhororSP.exe
O4 - HKCU\..\Run: [hhnt] C:\WINNT\hhnt.exe
O8 - Extra context menu item: LimeShop Preferences - file://c:\Program Files\topMoxie\TEMP\limeshop_script.htm
O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Q8276112.exe
O19 - User stylesheet: (file missing)

Please remember to close all other windows, including browsers then click Fix checked.

Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist.

C:\Program Files\SVA Player
c:\Program Files\topMoxie
C:\WINNT\hhnt.exe
C:\documents and settings\administrator\local settings\temp\TsH4G.exe
C:\WINNT\System32\sg5e0ttrdy8v.exe
C:\WINNT\system32\winmm64.exe
C:\WINNT\ntnt.exe
C:\WINNT\system32\syor.exe
C:\WINNT\system32\64sy64.exe
C:\WINNT\system32\3264.exe
C:\WINNT\system32\or3264.exe
C:\WINNT\system32\orPE3232PE.exe
C:\WINNT\system32\s-nts-mshh.exe
C:\WINNT\ors-.exe
C:\WINNT\PEs-mssy.exe
C:\WINNT\sysysy.exe
C:\WINNT\32hhhhnt.exe
C:\WINNT\system32\or32nt.exe
C:\WINNT\or32.exe
C:\WINNT\orms3232ms.exe
C:\WINNT\ms32ornt32.exe
C:\WINNT\system32\s-SP.exe
C:\WINNT\hh64sySP.exe
C:\WINNT\PEnt64.exe
C:\WINNT\system32\32hhororSP.exe
mshwiz.exe--->You will need to search for and delete this file

Run CleanUp! now and click on CleanUp! button. When it asks you if you want to logoff, click on Yes.

Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.

02-28-2005, 02:47 AM	#5 (permalink)
palguy Registered User Join Date: Nov 2004 Posts: 369 OS: xp	Hello simplejonny and welcome to TSF Please print out or copy this page to Notepad in order to assist you when carrying out the following instructions. I noticed you are running two anti-virus programs at the same time. They may be conflicting with each other and you should decide which you want to run and uninstall the other one. If you have a fast internet connection (Broadband), run an online scan at Trend Micro or RAV Antivirus. Please select the “autoclean” option when using Trend Micro. To turn off System Restore Click Start > Right Click My Computer > Properties. Click the System Restore tab and Check "Turn off System Restore" or "Turn off System Restore on all drives". Click Apply. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this then Click OK. The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. Do not run yet. Download CWShredder and click on 'Fix' (it will automatically fix anything it finds for you). If it asks if you want to delete a certain random file, choose No and post that filename here. Please download Ad-aware SE and install it if you don't have it already. Make sure it's the newest version and check for any updates before running it. Also go here to get the plug-in for fixing VX2 variants. To run this tool, go into Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection. Also make sure to customize the settings in Ad-aware for better scan results. Run the scan and fix everything that it finds. Download and install Spybot S&D if you don't have it already. Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation. Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option. Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears). Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click “Kill process” for each one (You must kill them one at a time). C:\Program Files\SVA Player\SVAPLAYER.EXE Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs: SVA Player topMoxie Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any) R1 - HKLM\Software\Microsoft\Internet Explorer,SearchURL = http://s-redirect.com/?a=2&b=hc R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = about:blank R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=hc R1 - HKLM\Software\Microsoft\Internet Explorer\SearchURL,SearchURL = http://s-redirect.com/?a=2&b=hc O3 - Toolbar: (no name) - {C5183ABC-EB6E-4E05-B8C9-500A16B6CF94} - (no file) O4 - HKLM\..\Run: [SVAPlayer] C:\Program Files\SVA Player\SVAPLAYER.EXE O4 - HKLM\..\Run: [hhnt] C:\WINNT\hhnt.exe O4 - HKLM\..\Run: [TsH4G.exe] C:\documents and settings\administrator\local settings\temp\TsH4G.exe O4 - HKLM\..\Run: [o7mg39l] mshwiz.exe O4 - HKLM\..\Run: [Network Security Guard] C:\WINNT\System32\sg5e0ttrdy8v.exe O4 - HKCU\..\Run: [SpywareGuardPlus] C:\WINNT\system32\winmm64.exe O4 - HKCU\..\Run: [ntnt] C:\WINNT\ntnt.exe O4 - HKCU\..\Run: [syor] C:\WINNT\system32\syor.exe O4 - HKCU\..\Run: [64sy64] C:\WINNT\system32\64sy64.exe O4 - HKCU\..\Run: [3264] C:\WINNT\system32\3264.exe O4 - HKCU\..\Run: [or3264] C:\WINNT\system32\or3264.exe O4 - HKCU\..\Run: [orPE3232PE] C:\WINNT\system32\orPE3232PE.exe O4 - HKCU\..\Run: [s-nts-mshh] C:\WINNT\system32\s-nts-mshh.exe O4 - HKCU\..\Run: [ors-] C:\WINNT\ors-.exe O4 - HKCU\..\Run: [PEs-mssy] C:\WINNT\PEs-mssy.exe O4 - HKCU\..\Run: [sysysy] C:\WINNT\sysysy.exe O4 - HKCU\..\Run: [32hhhhnt] C:\WINNT\32hhhhnt.exe O4 - HKCU\..\Run: [or32nt] C:\WINNT\system32\or32nt.exe O4 - HKCU\..\Run: [or32] C:\WINNT\or32.exe O4 - HKCU\..\Run: [orms3232ms] C:\WINNT\orms3232ms.exe O4 - HKCU\..\Run: [ms32ornt32] C:\WINNT\ms32ornt32.exe O4 - HKCU\..\Run: [s-SP] C:\WINNT\system32\s-SP.exe O4 - HKCU\..\Run: [hh64sySP] C:\WINNT\hh64sySP.exe O4 - HKCU\..\Run: [PEnt64] C:\WINNT\PEnt64.exe O4 - HKCU\..\Run: [32hhororSP] C:\WINNT\system32\32hhororSP.exe O4 - HKCU\..\Run: [hhnt] C:\WINNT\hhnt.exe O8 - Extra context menu item: LimeShop Preferences - file://c:\Program Files\topMoxie\TEMP\limeshop_script.htm O16 - DPF: {11311111-1111-1111-1111-111111111157} - file://C:\Q8276112.exe O19 - User stylesheet: (file missing) *Please remember to close all other windows, including browsers then click Fix checked.* Delete the following Files indicated in RED and Folders indicated in BLUE if they still exist. C:\Program Files\SVA Player c:\Program Files\topMoxie C:\WINNT\hhnt.exe C:\documents and settings\administrator\local settings\temp\TsH4G.exe C:\WINNT\System32\sg5e0ttrdy8v.exe C:\WINNT\system32\winmm64.exe C:\WINNT\ntnt.exe C:\WINNT\system32\syor.exe C:\WINNT\system32\64sy64.exe C:\WINNT\system32\3264.exe C:\WINNT\system32\or3264.exe C:\WINNT\system32\orPE3232PE.exe C:\WINNT\system32\s-nts-mshh.exe C:\WINNT\ors-.exe C:\WINNT\PEs-mssy.exe C:\WINNT\sysysy.exe C:\WINNT\32hhhhnt.exe C:\WINNT\system32\or32nt.exe C:\WINNT\or32.exe C:\WINNT\orms3232ms.exe C:\WINNT\ms32ornt32.exe C:\WINNT\system32\s-SP.exe C:\WINNT\hh64sySP.exe C:\WINNT\PEnt64.exe C:\WINNT\system32\32hhororSP.exe mshwiz.exe--->You will need to search for and delete this file Run CleanUp! now and click on CleanUp! button. When it asks you if you want to logoff, click on Yes. Reboot into Normal Mode and run new HijackThis scan. If there were some entries that didn't show up in Safe Mode, you may check and fix those that appear now in normal mode (if you do that, make sure to run a new scan again). Save the log file and run KRC HijackThis Analyzer in the same folder to get the result.txt log. Just post the contents of the result.txt file in the forum.