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Old 01-25-2009, 12:56 PM   #7 (permalink)
Ried
Assistant Manager, TSF Academy; Moderator/Analyst Security Team
 
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Join Date: Jan 2005
Location: Ohio
Posts: 28,066
OS: WinXP Home, Vista, Windows 7 64bit


Re: Help! cant remove Trojan VB NQM Backdoor HugiponZPC

Alright, let's attack this.

This will require more than one round to properly eradicate. Please stay with me until given the 'all clear' even if symptoms seemingly abate.

Read through this entire procedure and if you have any questions, please ask them before you begin. Then either print out, or copy this page to Notepad and save to your desktop for reference as you will not have any browsers open while you are carrying out portions of these instructions.


It's IMPORTANT to carry out the instructions in the sequence listed below.


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Download the tools needed to a flash drive or other removable media, and transfer them to the infected computer.

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Download ComboFix

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With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.

The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

Go to Microsoft's website => http://support.microsoft.com/kb/310994

Select the download that's appropriate for your Operating System




Download the file & save it as it's originally named, next to ComboFix.exe.






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  • Drag the setup package onto ComboFix.exe and drop it.
  • Follow the prompts to start ComboFix and when prompted, agree to the End-User License Agreement to install the Microsoft Recovery Console.



  • At the next prompt, click 'Yes' to run the full ComboFix scan.

  • When the tool is finished, it will produce a report for you.
Please post the C:\ComboFix.txt for further review.
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